The Hope Hub is delighted to be recruiting for a brand new Emergency Accommodation Service (EAS) run in partnership with Surrey Heath Borough Council.

The primary focus of this post is a frontline role supporting people who are currently homeless on a
1:1 and small group basis and have a local connection to Surrey Heath other than in exceptional,
agreed cases operating from the designated property in Camberley, Surrey.

The Evening Case Worker will greet people at the door who have been accepted through the
referral process into the service (house), ensure they are settled into their allocated room,
understand and accept the guidelines of being referred into the house and encouraged to
participate in an evening meal prepared by the post holder or volunteers.

The house will be open for the referred and accepted Service Users to access from 18.00 hrs to 08.30am and staffed from
17.30hrs to 09.00am each day. The Evening Case Worker(s) will keep the house safe and in good
order at all times, ensure an evening meal and breakfast options is available and follow the
operating processes and timings set out. You will be able to phone a Supervisor/Manager should a
situation arise you are unsure of. In the event of an emergency, 111 or 999 should be called. Any
incidents of this nature are to be recorded following the Incident reporting procedure.

The evening is an informal time to share and get to know Service Users and provide a summary
handover for engagement at THH Day Services each day. The Hope Hub day services currently
open Tuesday – Friday each week. The day services provide a full range of intervention and case
work specialist support to help each Service User progress towards permanent accommodation,
training, volunteering and/or employment.

Follow the links below for full job descriptions

THH-JD-Em Acc Evening Case Worker-Oct 21