Get Help

If you live in Surrey Heath Borough and surrounding areas, you can use this form to let us know what kind of help you need or call 01276 581174 Tuesday – Friday or Email

Our pathways for Adults 18+

Crisis Services

  • Refreshments / Nourishing meal

  • Case Worker with 1:1 Support to help secure/retain accommodation
  • Laundry Service
  • Shower & emergency items
  • Clothing
  • Healthcare access/referral
  • Emergency Food Support


  • Case Worker with 1:1 support

  • Benefit Support & Advocacy
  • Mental Health & Wellbeing Support

  • Direct Access and referral to specialist services
  • Money management, Debt Advice
  • Management, Addiction(s) Support, Health
  • Job Club/referrals, Workshops.
  • Living Well Workshops – Contact us for full details
  • Affordable Cookery Workshops – Contact us for full details
  • Volunteering Support/Training & Preparation for Employment (other employment & S.E. services to be developed)

Emergency Accommodation Services

Local temporary accommodation with support to move on to long term housing options.

Referrals to our Emergency Accommodation should be made via Surrey Heath Borough council –

Opening Hours

Outreach Services: Monday – Friday: 8am – 8pm  |  Saturday: 9am – 12pm

Day Services: Tuesday – Friday: 9.30am – 3.30pm with CRISIS drop in from 10am -2pm.

Others by appointment:

Emergency Accomodation Support: 5:30pm – 9am – 7 days/week

Living Well

Ready to Improve Your Wellbeing & Confidence?

Our Living Well Programme includes workshops and courses that support wellbeing, building new skills and confidence. Topics include:

  • Difficult feelings and what we do with them.
  • Personal power and self-esteem.
  • Self-nurture, food for mood.
  • Addiction: It’s OK to talk about it.
  • Remaining calm in a crisis.
  • Creative arts and relaxation.
  • Managing debt.
  • Cooking on a budget.
  • Confidence with IT.


Contact us if you would like to know more about our Living Well Programme.

    Feel Well WorkshopsArts and CraftsCooking on a BudgetBasic BudgetingUnderstanding TenanciesHealth for LifeEat Well to Live WellIT Skills

    Emergency AccomModation Service 

    Need temporary emergency accommodation ?

    Our EAS offers safe overnight accommodation with a hot meal, staff onsite to provide support, and works hand in hand with daily support provided by The Hope Hub in central Camberley.

    Before being offered a room a full assessment is carried out to ensure that you are able to live in a shared environment with other people, are prepared to abide by a set of house rules (including a curfew) and are willing to work with local services to secure long term accommodation during their time at the EAS.








    Referrals to our Emergency Accommodation should be made via Surrey Heath Borough council –

    Employment Support Hub at The Hope Hub

    Employment Support Hub

    Need Help Finding Work?

    Our employment support services can help you with:

    • Job search skills
    • Creating and managing your own CV
    • Digital skills
    • Training plans
    • Work experience/volunteering



    Contact us if you would like to know more about Employment Support.

      CV writingJob SearchWork ExperienceIT SkillsTrainingother

      What Service Users are Saying…

      Thank you for helping us so much and for getting us to do the things we needed to do! We are really grateful for your support and doing well now.

      The Brothers

      The Hope Hub team are so very kind and able to support me. I really appreciate everything and can begin to re-build my life now. Thank the Community too for your kindness.

      Homeless in a Pandemic

      Thank you so much for everything you have done for me. To get my keys yesterday after walking the streets at night and sofa surfing for so long was fantastic. I am blown away…

      Homeless at 50


      What are the normal opening hours for The Hope Hub?

      Day Services: 9.30 – 3.30 Tuesday – Friday by appointment.

      Our drop-in services run from 10am – 2pm Tuesday to Friday

      What do I do if I have an emergency out of hours?

      For accommodation emergencies out of opening hours please contact Surrey County Council on 0300 200 1008 (9am to 5pm, Monday to Friday, excluding bank holidays)

      What should I do if I am worried about someone?

      If you are concerned that someone is about to become homeless or is sofa surfing continuously and might need help, ask them to contact us or drop us an line yourself using our contact page or calling 01276 581174.

      What type of support can The Hope Hub provide?

      The Hope Hub provide CRISIS and EMPOWERMENT services as you need them.  If you are homeless, or at risk of becoming so, we encourage you to visit us at our Day Service Centre.  Should you have a genuine safeguarding concern, we can meet you outside or in a safe public space or provide an alternative entrance/exit for you.  Information you share with us will be confidential and we are conscious at all times of safeguarding you, our Service User, our staff and volunteer teams.  As such, we have confidentiality and safeguarding policies in place and are regularly reviewed.  All frontline staff are trained in safeguarding.