Crisis Support
If you live in Surrey Heath Borough and surrounding areas, you can use this form to let us know what kind of help you need or get in touch using the below contact details:
Call: 01276 581174
Email: admin@thehopehub.org.uk
Please note we are open Tuesdays – Fridays 9:30am – 3:30pm
Our pathways for Adults 18+
Crisis Services
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Refreshments / Nourishing meal
- Case Worker with 1:1 Support to help secure/retain accommodation
- Laundry Service
- Shower & emergency items
- Clothing
- Healthcare access/referral
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Emergency Food Support
Empowerment
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Case Worker with 1:1 support
- Benefit Support & Advocacy
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Mental Health & Wellbeing Support
- Direct Access and referral to specialist services
- Money management, Debt Advice
- Management, Addiction(s) Support, Health
- Job Club/referrals, Workshops.
- Living Well Workshops – Contact us for full details
- Affordable Cookery Workshops – Contact us for full details
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Volunteering Support/Training & Preparation for Employment (other employment & S.E. services to be developed)
Emergency Accommodation Services
Local temporary accommodation with support to move on to long term housing options.
Referrals to our Emergency Accommodation should be made via Surrey Heath Borough council – www.surreyheath.gov.uk/housing
Out of hours crisis support available in Surrey
Surrey Safe Havens
In person and online mental health crisis support available in Aldershot, Guildford, Woking, Redhill and Epsom. Open on weekends, evenings and Bank Holidays
Crisis Helplines
Mental Health Crisis Line: 0800 915 4644 (Surrey and Borders Mental Health Crisis Helpline). Open 24 hours a day, 365 days a year for mental health advice and support. No appointment needed.
Samaritans: Call 116 123 – a helpline that is open 24 hours a day, seven days a week.
Emergency
In an emergency, please call 999.
What Service Users are Saying…
Thank you for helping us so much and for getting us to do the things we needed to do! We are really grateful for your support and doing well now.
The Hope Hub team are so very kind and able to support me. I really appreciate everything and can begin to re-build my life now. Thank the Community too for your kindness.
Thank you so much for everything you have done for me. To get my keys yesterday after walking the streets at night and sofa surfing for so long was fantastic. I am blown away…
FAQ
What are the normal opening hours for The Hope Hub?
Day Services: 9.30 – 3.30 Tuesday – Friday by appointment.
Our drop-in services run from 10am – 2pm Tuesday to Friday
What do I do if I have an emergency out of hours?
For accommodation emergencies out of opening hours please contact Surrey County Council on 0300 200 1008 (9am to 5pm, Monday to Friday, excluding bank holidays)
What should I do if I am worried about someone?
If you are concerned that someone is about to become homeless or is sofa surfing continuously and might need help, ask them to contact us or drop us an line yourself using our contact page or calling 01276 581174.
What type of support can The Hope Hub provide?
The Hope Hub offer the services listed above starting with the “crisis” items first. We partner with many other agencies to provide support and help people help themselves out of difficulties. We provide support for people who are currently homeless and for those recently housed to make sure they have the skills and confidence to keep their accommodation.