The general guidance for you all, is that the Volunteer Coach is the first point of reference for you, and if guidance is needed on a day that they are not working, then it is as follows: Firstly, to Sarah (Day Services Manager) OR Camilla (Head of Service Delivery) if Sarah not available OR Mags if neither available.  Gemma can also be a sounding board as a senior manager for the charity.
Frontline staff team members will of course liaise with you all and can often answer questions relating to a Service User who has raised a question to a Volunteer.  Additionally, we endeavour to ensure there is a frontline duty team member based in the Crisis/drop in area to address SU needs and they may also have questions to/from Volunteers.
As a busy frontline charity, there is no wrong door, but guidance is key and petty cash for re-imbursing shopping (receipts essential of course) is available from Camilla, Tristan or Mags.
Volunteers, we’re delighted you know how appreciated you are and thank you for that recent feedback!  Do ask at any time if you are unsure or would like to talk with a team member.