Case Worker – Day Services

The Hope Hub - New Year 2023

Permanent and Temporary positions available

About the role

A frontline role, often on a 1:1 basis supporting our service users who are homeless, at risk of homelessness and need intervention assistance. Working with key partners to empower and appropriately challenge individuals to move their lives towards independence and/or employment. Competence in IT and familiar with capturing outcomes (CRM system) is essential together with a team-based approach to working. Reports to Head of Service Delivery.

Main Duties and Responsibilities

• To Support each qualifying service user with their Pathway Programme, to ensure that they understand their responsibilities as a tenant and engage with services at THH.
• To encourage service users to attend courses and workshops on offer, such as Living Well, IT support, debt and money management and others.
• To Liaise with other organisations such as addiction support and statutory bodies so each person can progress into a long term housing solution.
• Seek to identify the barriers to housing individuals on benefits and/or have a history of homelessness and work with Landlords / other partners to put in place new agreements and support for qualifying service users.
• To use a range of IT tools to monitor and record service user progression including support plans and Outcome Stars to meet the needs of individual Service Users.
• To record Service User case notes factually and comprehensively.

Specific Requirements:

• Due to the nature of the role, the post holder will need an enhanced DBS check and clean driving license with access to a suitable vehicle.
• Have a keen interest in the Borough of Surrey Heath and an awareness of opportunities to promote the work of The Hope Hub.
• Enjoy managing and juggling priorities with an ability to remain cheerful and maintain a sense of humour.
• Be a reliable team player where everyone counts, whether a beneficiary, volunteer or a member of the staff Hope Team.
• A good working knowledge of IT, able to use office applications and databases to capture data accurately.
• Be willing to train and learn on an ongoing basis.
• Ideally have experience of working with vulnerable people.
• A good basic level of education, vocational qualifications welcomed.

Important Relationships

• All Hope Hub team members, volunteers, trustees and Hope Hub registered beneficiaries. Important External Relationships & Stakeholders Statutory Services including SHBC, Housing benefit, Other Local Authorities as necessary. Adult Social Care, Housing and housing support providers, Health and mental health providers, Surrey Police, Probation.

We can offer you

• 16 – 22 hours per week ordinarily worked between 9.30am – 3.30pm Tuesday-Friday based from The Hope Hub offices in Camberley.
• Training in trauma informed care, outcome star methodology,
• Travel expenses associated with this post will be reimbursed at the HMRC rate.
• £12.50 – £13.00 per hour subject to experience, will be paid monthly in arrears.
• All appointments are made on the basis of a 3 month probationary period.
• Annual leave entitlement is 33 days per annum including standard bank holidays pro rated.
• The Hope Hub operates a Stakeholder Pension Scheme for permanent staff in accordance with government regulations.

Person Specification and Qualifications

The criteria specified on this form will be used as guidance when short listing all applications and during the selection process. Please ensure you provide evidence within your application, giving examples where appropriate, as to how you meet the specified requirement for the job. You may be asked to complete an IT competency test.
Interview Selection Process
THH is interviewing flexibly as suitable candidates arise. All candidates are required to complete a THH Application Form and can be downloaded from the website or collected from The Hope Hub offices on request. The interview will be conducted at: The Hope Hub offices.
About The Hope Hub

Working in partnership with Surrey Heath Borough Council, The Hope Hub provides a SERVICES PATHWAY and currently opens Tuesday-Friday for service users offering CRISIS and EMPOWERMENT services. A registered charity set up by ecumenical members of Churches Together Camberley and is a faith based charity serving those who are homeless, at risk of becoming homeless, in financial hardship, unemployed and/or suffering with mental health difficulties and/or addiction(s).

Do get in touch with any specific questions or an informal chat with:
Camilla Spicer, Head of Service Delivery on  07543 429823 or Contact us :

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