The primary focus of this role is to patiently and persistently work with Service Users with identified mental health needs.

Main Duties and Responsibilities

• To work with the Service Delivery Manager to plan and deliver a range of workshops within the Living Well programme to all Service users.
• To ensure all courses delivered and all Service Users booked on to a course are recorded within The Hope Hub reporting system (CRM) in a timely manner.

MENTAL WELLBEING & HEALTH CASE WORKER –  REPORTING TO: SERVICE DELIVERY MANAGER

• To lead on the Outcome Star programme and assist the caseworker team to ensure every service user has an open engagement.
• To represent The Hope Hub at Mental Health partnership meetings and forums.
• To facilitate joint working with other support services to tackle any barriers faced by Service users including Housing, Health, social care, mental health drug and alcohol services.
• To conduct and record written assessments, support plans and Outcome Stars to meet the needs of individual Service Users.
• To work with the Service Delivery Manager to ensure that all Health & Wellbeing goals and outcomes are captured on the system for all service users in order to provide timely reports to CCG and MH Alliance on a quarterly and yearly basis.
• To record Service User case notes factually and comprehensively.
• To support the Empowerment Case worker Team with Service Users who have specific Mental Health needs and to liaise with other services / professionals where appropriate, supporting service users in appointments where necessary.
Knowledge & Expertise
• Ability to assess individuals who may present or be referred from SHBC or another Agency.
• Understanding of mental health, implementing support plans, social care and housing, including safeguarding, legislation and practice
• Able to assess individual function, behaviours and relationships to help to identify MH triggers with/without a diagnosis.
• Knowledge and experience of working with people (18+) with anxiety (mild to severe), PTSD, Psychosis and other general MH needs and supporting with medication, access/GP/hospital/specialist agencies as needed.
• Support individual to identify their own triggers and agree potential coping strategies.
• Communicate with The Hope Hub team regarding Service Users where they also need to work with other Case Workers or Project Leads (eg IT Support).
• Monitor individual Service User progression and record outcomes in accordance with the agreement with SHBC and CCG.