Mental Wellbeing & Health Caseworker

The Hope Hub Changes lives new opportunities

The primary focus of this role is to patiently and persistently work with Service Users with identified mental health needs.

Main Duties and Responsibilities

• To work with the Service Delivery Manager to plan and deliver a range of workshops within the Living Well programme to all Service users.
• To ensure all courses delivered and all Service Users booked on to a course are recorded within The Hope Hub reporting system (CRM) in a timely manner.


• To lead on the Outcome Star programme and assist the caseworker team to ensure every service user has an open engagement.
• To represent The Hope Hub at Mental Health partnership meetings and forums.
• To facilitate joint working with other support services to tackle any barriers faced by Service users including Housing, Health, social care, mental health drug and alcohol services.
• To conduct and record written assessments, support plans and Outcome Stars to meet the needs of individual Service Users.
• To work with the Service Delivery Manager to ensure that all Health & Wellbeing goals and outcomes are captured on the system for all service users in order to provide timely reports to CCG and MH Alliance on a quarterly and yearly basis.
• To record Service User case notes factually and comprehensively.
• To support the Empowerment Case worker Team with Service Users who have specific Mental Health needs and to liaise with other services / professionals where appropriate, supporting service users in appointments where necessary.
Knowledge & Expertise
• Ability to assess individuals who may present or be referred from SHBC or another Agency.
• Understanding of mental health, implementing support plans, social care and housing, including safeguarding, legislation and practice
• Able to assess individual function, behaviours and relationships to help to identify MH triggers with/without a diagnosis.
• Knowledge and experience of working with people (18+) with anxiety (mild to severe), PTSD, Psychosis and other general MH needs and supporting with medication, access/GP/hospital/specialist agencies as needed.
• Support individual to identify their own triggers and agree potential coping strategies.
• Communicate with The Hope Hub team regarding Service Users where they also need to work with other Case Workers or Project Leads (eg IT Support).
• Monitor individual Service User progression and record outcomes in accordance with the agreement with SHBC and CCG.


Full Job Description





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